To submit a non-emergency work order for your apartment, click the Resident Portal button on this page. Please be as specific as possible with your request, and expect a maintenance technician to enter your apartment within the next 1-2 business days.

For emergency maintenance, please call our 24-hour emergency line at (434)296-4100 x3.

Emergency maintenance requests include the following:

• No heat IF TEMPERATURE IS BELOW 60 DEGREES
• No A/C IF TEMPERATURE IS OVER 80 DEGREES**
• No water
• No hot water
• Gas Smell
• Faulty circuit breakers or no electricity
• Water leak / Plumbing break
• Inoperable window lock
• Inoperable door lock*
• Sewer back-up
• Stopped up toilet - ONLY an emergency if there is only 1 in the apartment
• Inoperable refrigerator or freezer
• Smoke detector beeping
• Break-in or security problems
• Lights out in any part of the exterior building
• Possible hazards (railings, steps, etc.)
• Parking lot lighting out
• Elevator issues
• Fire monitoring service calls

 *Please note that lockout service is not an emergency. You will be advised to call a locksmith.

**If you’re a/c is not working, please turn your system to OFF and fan to ON from your thermostat